SERVICE | KNOWLEDGE | INTEGRITY
- Offer a boutique level of service with national coverage
- Exceed client expectations on service and product
- Provide clients with more information than they provided to us
- Expand the company while maintaining standards and fostering growth from within
- Build a company based on hard work and a family-focused approach
- Maintain a staff tenure averaging 11 years, reflecting our commitment to our employees and their families
MEET THE TEAM
VICE PRESIDENT OF OPERATIONS
Mario began his career with S.K.I. Investigations in 2006 most recently holding the role of Vice President of Operations. As the Vice President of Operations, Mario is responsible for overseeing the day-to-day activities of the organization to ensure that everything runs smoothly and efficiently. He works closely with the executive team to establish and implement strategies, policies, and procedures that align with the company’s goals and objectives. Mario is accountable for maintaining the high standards of service that our clients have come to expect from us. He ensures that our team members are well-trained, equipped with the necessary tools and resources, and aligned with the company’s values and mission. He also works to improve processes, streamline workflows, and implement best practices to optimize operations and enhance customer satisfaction. One of Mario’s critical roles is managing our nationwide vendor partner program. This involves identifying and building relationships with vendors that can provide complementary services to our clients. He negotiates contracts, monitors performance, and ensures that our vendor partners meet our high standards of service delivery.
Warren is the visionary founder of S.K.I. Investigations, having established the company in 2000 with a unique mission to offer unparalleled service in the investigations industry. With over two decades of experience in the field, Warren has been instrumental in building S.K.I. into the highly respected and trusted firm that it is today. Through his unwavering commitment to excellence and his passion for delivering exceptional results, Warren has set a high standard for the entire team at S.K.I. His dedication to providing personalized and comprehensive services to each and every client has been a driving force behind the company’s success and growth. Warren’s expertise in investigations, combined with his leadership skills and business acumen, have helped position S.K.I. as a leader in the industry. He continues to lead the company with a clear vision for the future and a commitment to maintaining the highest levels of quality and integrity in everything we do.
As a long-serving employee of S.K.I Investigations, Melissa has played an integral role in enhancing the management of staff at the organization. Over the years, she has gained a wealth of experience across various administrative and quality control areas, which has enabled her to develop a deep understanding of the company’s operations. Melissa’s contribution to the organization has been invaluable. She has consistently demonstrated her commitment to excellence and has played a pivotal role in ensuring that the company’s operations run smoothly. In her previous roles, she was responsible for overseeing various administrative functions, including managing client accounts, maintaining accurate records, and providing quality control support. In 2013, Melissa was promoted to the position of Office Manager, which was a well-deserved recognition of her hard work and dedication. In this role, she is responsible for overseeing the day-to-day operations of the organization, ensuring that all staff members are well-supported, and that the company’s objectives are being met. She oversees a team of administrative staff, ensuring that they are adequately trained and equipped with the tools and resources necessary to perform their duties effectively. Overall, Melissa’s extensive experience, dedication to the company, and exceptional work ethic have been instrumental in enhancing the management of staff at S.K.I Investigations. Her expertise and leadership have contributed significantly to the organization’s success, and she is a valued member of the team.
“Warren, you did a great job and I am pleased as well as the client/carrier. I wasn’t sure if the investigator would be able to get a clear picture of what we needed since the claimant was only traveling to FL for her medical, but your guys were able to clearly understand the direction that we needed. Thank you.”
NATIONAL SURVEILLANCE MANAGER
Dexter has been a seasoned professional in the investigations industry for over 28 years, specializing in managing cases nationwide. His experience includes working as a surveillance investigator and overseeing both surveillance operations and Special Investigations Unit (SIU) investigations. Dexter joined S.K.I. Investigations in 2019 to continue his career in a company committed to delivering excellent service. Throughout his career, Dexter has developed an extensive knowledge of the investigation process, from initial case management to final resolution. As a surveillance investigator, he has conducted countless investigations, gathering evidence and intelligence in various settings. In his capacity as a manager of surveillance operations and SIU investigations, he has overseen teams of investigators and coordinated the execution of complex investigations. Dexter brings his wealth of experience and expertise to S.K.I. Investigations, where he plays a critical role in managing cases nationwide. He works closely with our clients, gathering information, and conducting investigations to ensure the highest level of accuracy and efficiency. Dexter is responsible for ensuring that all cases are managed in a timely, professional, and ethical manner, and that the company’s standards of excellence are maintained.
DIRECTOR OF BUSINESS DEVELOPMENT
Robert has been a valuable member of the S.K.I. Investigations team for over 18 years. His primary focus in his current role is on business development, where he is responsible for identifying new opportunities and building relationships with potential clients. Additionally, Robert is responsible for maintaining our current customer base, ensuring that their needs are met and their expectations are exceeded. Robert’s extensive field experience has proven invaluable in his role as a sales and client contact representative. He has worked in various capacities within the company since 2005, gaining an in-depth understanding of our services, processes, and culture. His field experience has provided him with a unique perspective and a deep understanding of the importance of effective client communication and understanding. As an All-Lines Adjuster, Robert is equipped with the skills and knowledge necessary to provide our clients with the highest level of service. His expertise in this area allows him to offer valuable insights and guidance to clients seeking to navigate complex claims processes.
“I have worked with S.K.I. Investigations for over 5 years now. We use them for surveillance, background checks and miscellaneous field tasks. Warren and his team go above and beyond to ensure they are delivering excellent customer service and results. I highly recommend S.K.I for any investigative needs.“
QUALITY CONTROL VIDEO SPECIALIST
Adriana is a valued member of the S.K.I. Investigations team, having joined the company in 2012. Her primary responsibility is video compliance, where she works closely with the field staff to ensure that videos are collected and processed efficiently. As part of her role, Adriana is responsible for ensuring that videos are submitted on time and in compliance with our clients’ requirements. She works closely with our field staff to provide guidance and support, ensuring that they understand the importance of compliance and the impact it has on our clients’ cases. Adriana’s attention to detail and commitment to excellence adds tremendous value to our company. She ensures that our clients receive high-quality video evidence, which is critical to the success of their cases. Her expertise in video compliance has allowed us to maintain high standards and exceed our clients’ expectations.
SPECIAL INVESTIGATIVE UNIT LIASON
Catherine is an accomplished SIU investigator, holding an All Lines Adjuster license and a Board Accredited Investigator designation in Florida. With over 25 years of experience in the insurance investigations industry, Catherine brings a wealth of knowledge and expertise to S.K.I. Investigations.
As an SIU liaison, Catherine plays a critical role in expanding our services to better serve the SIU community. Catherine’s extensive experience in insurance investigations, combined with her expertise in SIU investigations, makes her a valuable asset to our team. Her knowledge of the industry and understanding of the complexities of SIU investigations allow her to provide our clients with valuable insights and guidance. At S.K.I. Investigations, we are committed to providing our clients with the highest level of service. Catherine’s role as an SIU liaison is critical to our ability to deliver on that commitment. We are thrilled to have Catherine as a member of our team.
Judith brings over nine years of experience in SIU to the S.K.I. Investigations team, with a primary focus on workers’ compensation fraud and other fraud investigations. Her expertise in the field has been honed through a successful career that includes key roles in both public and private organizations.
Before joining our team, Judith served as a Regional Investigator with the Inspector General – Department of Children & Families, where she conducted investigations into welfare fraud, employee misconduct, and other fraudulent activities. Prior to that, she was a Financial Crime Investigator (Welfare Fraud) with the Florida Department of Law Enforcement. In addition to her experience in fraud investigations, Judith has developed expertise in the area of social media intelligence. She understands the importance of social media in today’s digital age and is well-versed in the latest techniques and tools used to gather intelligence from these platforms. Judith’s wealth of experience in SIU, coupled with her expertise in social media intelligence, makes her an invaluable member of the S.K.I. Investigations team. Her ability to uncover critical information and analyze it for our clients has been instrumental in the success of our investigations. At S.K.I. Investigations, we are committed to delivering the highest level of service to our clients. Judith’s experience and expertise are integral to our ability to deliver on that promise. We are proud to have Judith as a member of our team and look forward to the valuable contributions she will continue to make.
“Warren Gerstein’s company S.K.I. Investigations provide excellent customer service, excellent results and is an expert in the insurance investigation industry. I highly recommend him for any investigation, surveillance, medical sweeps, background checks and much more!“
NATALIE & KELLEY
Natalie and Kelley are the backbone of our human resources team, providing unparalleled service to our organization for over 15 years. Their commitment to excellence and dedication to our employees have made them an invaluable asset to our team. As human resources professionals, Natalie and Kelley are responsible for managing a variety of critical functions, including recruitment, employee relations, compensation and benefits, and compliance. Their expertise in these areas, combined with their unwavering commitment to our team members, has helped us build a positive and supportive workplace culture that fosters growth, development, and success. We are honored to have Natalie and Kelley on our team and grateful for their continued contributions to our organization. Their dedication to our employees and commitment to our mission are a true testament to their professionalism and expertise.
At S.K.I. Investigations, we understand that our people are our greatest asset. With Natalie and Kelley leading our human resources team, we can rest assured that we have the best possible support for our employees. We look forward to their continued leadership and contributions to our organization.
BACKGROUND INVESTIGATOR AND LIFESTYLE CANVAS INVESTIGATOR
Cindi is an experienced professional with a proven track record in lifestyle and medical canvasses and national background investigations. With her extensive experience in these areas, she brings a wealth of knowledge and expertise to our organization. Cindi’s expertise in conducting thorough and accurate lifestyle and medical canvasses is critical to our success in providing our clients with comprehensive investigative services. Her attention to detail and commitment to excellence ensure that every aspect of our investigations is handled with the utmost care and precision. In addition to her expertise in lifestyle and medical canvasses, Cindi is also highly skilled in conducting national background investigations. Her in-depth knowledge of the latest investigative techniques and technologies enables us to provide our clients with accurate and reliable information that is essential for making informed decisions. As a key member of our team, Cindi is committed to providing our clients with the highest level of service and professionalism. Her focus and dedication to her work are a true testament to her expertise and commitment to excellence. We are fortunate to have Cindi on our team and grateful for her continued contributions to our organization. Her national experience and attention to detail make her an invaluable asset to our company, and we look forward to her continued success as a member of our team.
QUALITY CONTROL SPECIALIST - REPORTING
Karin is responsible for ensuring that reports are accurate, timely and contain relevant information. Karin also handles social media marketing for S.K.I.
REPORTING / MEDICAL CANVASS INVESTIGATOR
Priscilla joined our team in 2021 as a dedicated reporting quality control and medical canvassing investigator. With her attention to detail and strong work ethic, she has quickly become an invaluable asset to our organization. As our reporting quality control specialist, Priscilla ensures that all of our reports are accurate, thorough, and meet the highest standards of quality. Her commitment to excellence helps us to maintain our reputation as a leader in the investigative services industry. In addition to her work in reporting quality control, Priscilla is also a skilled medical canvassing investigator. She conducts comprehensive and accurate medical canvasses, providing our clients with the critical information they need to make informed decisions. Priscilla’s dedication to her work and her commitment to providing exceptional service make her a valuable member of our team. We are grateful for her contributions to our organization and look forward to her continued success as a member of our team.
REPORTING / MEDICAL CANVASS INVESTIGATOR
We are thrilled to welcome Elissa as the newest member of our team. She joined us in the summer of 2021 and has taken on important roles as a reporting quality control and medical canvassing investigator. In her role as a reporting quality control specialist, Elissa ensures that all of our reports meet the highest standards of accuracy, completeness, and quality. She is committed to providing exceptional service to our clients and takes pride in producing work that is of the highest caliber. Elissa is also a skilled medical canvassing investigator, with experience conducting comprehensive and thorough canvasses. Her attention to detail and dedication to her work make her an asset to our team and enable us to provide our clients with the critical information they need to make informed decisions.
We are excited to have Elissa on our team and look forward to her continued contributions to our organization.
SALES AMBASSADOR RIP
We mourn the loss of our dear colleague, Terry Thompson, who passed away on December 3, 2020. Terry will always hold a special place in our hearts and will be deeply missed. He was a remarkable individual who touched the lives of many during his time with us. Terry was an invaluable member of the S.K.I. family, and his contributions to our team will not be forgotten. We extend our deepest sympathies to his family, friends, and loved ones during this difficult time. Rest in peace, Paul Terry Thompson. You will always be remembered as an amazing human being and a cherished member of our family.
THE S.K.I. FAMILY
S.K.I. Investigations is a Nationwide leader in insurance related investigations, and are always looking for talented individuals to add to our national team. We offer many exciting work opportunities within a dynamic, challenging, and rewarding environment.
See below for past and current openings:
• Surveillance Investigators (Full and Part Time Employees)
– Florida – Georgia – Texas – Tennessee – Kentucky – South Carolina – North Carolina
• Surveillance Investigative Partners
• SIU Investigators
Disclaimer: It is the policy of S.K.I. Investigations to comply with all equal employment opportunity laws and regulations. Qualified employees and applicants for employment are considered for all positions without regard to race, religion, sex, national origin, age, marital status, and veteran status, the presence of a non-related disability or any other legally protected status.
The objective of S.K.I. Investigations is to obtain individuals qualified and/or trainable for a position by virtue of job-related standards of education, training and experience. All decisions on employment and promotion are based upon an individual’s qualifications with reference to the skills and abilities of the position for which the individual is being considered. Positive action shall be taken to ensure the fulfillment of this policy.