SERVICE | KNOWLEDGE | INTEGRITY
- Offer a boutique level of service with national coverage
- Exceed client expectations on service and product
- Provide clients with more information than they provided to us
- Expand the company while maintaining standards and fostering growth from within
- Build a company based on hard work and a family-focused approach
- Maintain a staff tenure averaging 11 years, reflecting our commitment to our employees and their families
MEET THE TEAM
WARREN GERSTEIN
PRESIDENT
S.K.I. Investigations was founded in 2000 with a clear mission: to provide reliable, high-quality investigative services with a strong focus on integrity, accuracy, and client service. Since its founding, Warren has been directly involved in building the company into the respected and trusted firm it is today.
With over two decades of hands-on experience in the investigations industry, Warren has worked in the field, managed operations, and grown the business from the ground up. His deep understanding of investigations, combined with practical business leadership, has shaped the company’s standards, processes, and culture.
Warren is committed to delivering personalized, thorough service to every client and believes strong communication and attention to detail are key to successful outcomes. His leadership style emphasizes accountability, professionalism, and doing the job the right way.
Today, Warren continues to lead S.K.I. Investigations with a clear vision for the future, focused on sustainable growth, operational excellence, and maintaining the high level of trust the company has earned within the industry.
✉
MELISSA ESPINOSA
DIRECTOR OF ADMINISTRATION & OPERATIONS
Melissa has been a cornerstone of S.K.I. Investigations for over 16 years and plays a critical role in keeping the company running smoothly day in and day out. Over the course of her tenure, she has developed a deep understanding of the company’s operations, staff needs, and administrative requirements by working across virtually every area of the organization.
In her role as Director of Administration & Operations, Melissa oversees the administrative and operational backbone of the company. Her responsibilities include payroll, HR matters, licensing, compliance, quality control, and internal processes that support both field staff and leadership. She is often the go-to person for ensuring things are done correctly, on time, and in compliance with company and regulatory standards.
Melissa manages and supports the administrative team, making sure they are properly trained, organized, and equipped with the tools they need to do their jobs effectively. She works closely with leadership to support company objectives and ensure operational consistency across the organization.
Her promotion to Office Manager in 2013 reflected the trust and responsibility she had already earned, and her current role better represents the scope of what she does for the company. Melissa’s experience, reliability, and work ethic have made her an essential part of S.K.I. Investigations’ leadership team, and her contributions continue to have a direct impact on the company’s success.
✉
ROBERT MURPHY
DIRECTOR OF STRATEGIC OPERATIONS
Robert has been a key part of S.K.I. Investigations for over 18 years and has grown with the company through nearly every phase of its development. He began his career in the field as an investigator and has since held a variety of roles, including management, sales, and marketing, giving him a deep, firsthand understanding of how the company operates from the ground up.
In his current role as Director of Strategic Operations, Robert plays an integral part in helping run the business. His responsibilities include driving business development, supporting company growth initiatives, strengthening client relationships, and contributing to strategic and operational decision-making. He works closely with leadership to ensure the company continues to grow in a smart, sustainable way.
Robert is also responsible for maintaining and expanding our existing client base, serving as a trusted point of contact and ensuring clients receive consistent, high-quality service. His extensive field experience allows him to communicate effectively with clients and provide practical insight into investigations, claims activity, and operational realities.
As a licensed All-Lines Adjuster, Robert brings additional value to the organization and to our clients by offering knowledgeable guidance through complex claims and investigative matters. His long tenure, operational experience, and understanding of both the field and the business side of the company make him a critical part of S.K.I. Investigations’ leadership team.
✉
“Warren, you did a great job and I am pleased as well as the client/carrier. I wasn’t sure if the investigator would be able to get a clear picture of what we needed since the claimant was only traveling to FL for her medical, but your guys were able to clearly understand the direction that we needed. Thank you.”
DEXTER FULLER
NATIONAL SURVEILLANCE MANAGER
Dexter has been a seasoned professional in the investigations industry for over 28 years, specializing in managing cases nationwide. His experience includes working as a surveillance investigator and overseeing both surveillance operations and Special Investigations Unit (SIU) investigations. Dexter joined S.K.I. Investigations in 2019 to continue his career in a company committed to delivering excellent service. Throughout his career, Dexter has developed an extensive knowledge of the investigation process, from initial case management to final resolution. As a surveillance investigator, he has conducted countless investigations, gathering evidence and intelligence in various settings. In his capacity as a manager of surveillance operations and SIU investigations, he has overseen teams of investigators and coordinated the execution of complex investigations. Dexter brings his wealth of experience and expertise to S.K.I. Investigations, where he plays a critical role in managing cases nationwide. He works closely with our clients, gathering information, and conducting investigations to ensure the highest level of accuracy and efficiency. Dexter is responsible for ensuring that all cases are managed in a timely, professional, and ethical manner, and that the company’s standards of excellence are maintained.
✉
JUDITH JACOBY
SENIOR SIU ANALYST
Judith brings over 13 years of SIU experience to S.K.I. Investigations, with a primary focus on workers’ compensation fraud and other complex fraud-related matters. In her role as Senior SIU Analyst, she specializes in desktop investigations, case analysis, and intelligence gathering to support our clients’ SIU and claims teams.
Judith’s background includes prior roles with the Inspector General’s Office at the Department of Children & Families, where she investigated welfare fraud, employee misconduct, and related matters, as well as experience as a Financial Crime Investigator with the Florida Department of Law Enforcement. This foundation provides her with a strong understanding of investigative standards, documentation, and regulatory requirements.
A significant part of Judith’s role involves social media and open-source intelligence analysis. She is skilled in identifying, collecting, and evaluating digital information that may be relevant to an investigation, and she understands how to present that information clearly and accurately for client review.
Judith’s analytical approach, attention to detail, and experience in fraud investigations make her a valuable member of the S.K.I. Investigations team. Her work supports our commitment to delivering thorough, reliable, and well-documented investigative results.
✉
Johnna Walton
SIU INTELLIGENCE ANALYST
Johnna joined S.K.I. Investigations with a strong background in law enforcement, including both federal and local experience, most recently serving as a police officer in Key West, Florida. She transitioned into private investigations in 2021 and brings valuable real-world investigative experience to the team.
In her role as Intelligence Analyst, Johnna specializes in social media intelligence, background investigations, and open-source research. She supports investigative and SIU efforts by identifying, analyzing, and documenting information relevant to active cases.
Johnna’s law enforcement background, combined with her analytical skill set, allows her to approach cases with a practical, detail-oriented mindset. She is focused on providing accurate, actionable intelligence to support our clients’ needs.
✉
“I have worked with S.K.I. Investigations for over 5 years now. We use them for surveillance, background checks and miscellaneous field tasks. Warren and his team go above and beyond to ensure they are delivering excellent customer service and results. I highly recommend S.K.I for any investigative needs.“
ADRIANA PATINO
VIDEO COMPLIANCE & QUALITY CONTROL SPECIALIST
Adriana has been a valued member of the S.K.I. Investigations team since 2012 and plays a key role in maintaining the quality and compliance of video evidence submitted to our clients. In her role as Video Compliance & Quality Control Specialist, she is responsible for reviewing, processing, and ensuring that all video submissions meet client-specific requirements and deadlines.
She works closely with field investigators to make sure video is collected correctly, submitted on time, and in proper format. Adriana provides guidance and support to the field, helping investigators understand the importance of video compliance and how it directly impacts case outcomes and client satisfaction.
Adriana’s attention to detail and consistency help ensure that our clients receive accurate, high-quality video evidence that meets their standards. Her experience and commitment to quality play an important role in maintaining S.K.I. Investigations’ reputation for reliability and professionalism.
✉
LAUREN NEAL
SIU INTELLIGENCE ASSOCIATE
Lauren is a Florida Atlantic University graduate with a background in intelligence work, private investigations, and project management. She is a member of S.K.I. Investigations’ SIU and Intelligence department, where she supports fraud-related investigations through detailed desktop research and analysis.
In her role as SIU Intelligence Associate, Lauren assists with background investigations, social media and open-source intelligence research, and case support activities. She works closely with SIU analysts to gather, organize, and document information that supports ongoing investigations and client objectives.
Lauren brings a structured and methodical approach to her work, helping ensure investigative tasks are completed accurately and efficiently. Her experience in project management contributes to strong organization, attention to detail, and consistency across case assignments.
Lauren’s analytical mindset and reliability make her a valuable part of the SIU and Intelligence team, supporting the department’s ability to deliver thorough, well-documented investigative results.
✉
“Warren Gerstein’s company S.K.I. Investigations provide excellent customer service, excellent results and is an expert in the insurance investigation industry. I highly recommend him for any investigation, surveillance, medical sweeps, background checks and much more!“
Priscilla Prado
INVESTIGATIVE SUPPORT SPECIALIST
Priscilla joined our team in 2021 as a dedicated reporting quality control and medical canvassing investigator. With her attention to detail and strong work ethic, she has quickly become an invaluable asset to our organization. As our reporting quality control specialist, Priscilla ensures that all of our reports are accurate, thorough, and meet the highest standards of quality. Her commitment to excellence helps us to maintain our reputation as a leader in the investigative services industry. In addition to her work in reporting quality control, Priscilla is also a skilled medical canvassing investigator. She conducts comprehensive and accurate medical canvasses, providing our clients with the critical information they need to make informed decisions. Priscilla’s dedication to her work and her commitment to providing exceptional service make her a valuable member of our team. We are grateful for her contributions to our organization and look forward to her continued success as a member of our team.
✉
Elissa Prado
INVESTIGATIVE SUPPORT SPECIALIST
Elissa joined us in the summer of 2021 and has taken on important roles as a reporting quality control and medical canvassing investigator. In her role as a reporting quality control specialist, Elissa ensures that all of our reports meet the highest standards of accuracy, completeness, and quality. She is committed to providing exceptional service to our clients and takes pride in producing work that is of the highest caliber. Elissa is also a skilled medical canvassing investigator, with experience conducting comprehensive and thorough canvasses. Her attention to detail and dedication to her work make her an asset to our team and enable us to provide our clients with the critical information they need to make informed decisions.
We are excited to have Elissa on our team and look forward to her continued contributions to our organization.
✉
David Romero
INVESTIGATIVE SUPPORT SPECIALIST
David joined S.K.I. Investigations on March2023, and supports the investigative team through reporting quality control and case documentation. He ensures investigative reports meet company and client standards for accuracy, completeness, and quality.
✉
“I’m writing to express my gratitude to S.K.I Investigations and their exceptional field staff. Yesterday’s mediation was a success, and I can confidently say that the surveillance conducted played a pivotal role in helping us reach a settlement that exceeded our expectations. Please convey our appreciation to the dedicated individuals involved, and assure them that their efforts mean we won’t be requiring their presence at the trial next month. We will certainly be recommending S.K.I Investigations to other firms.“
NATALIE & KELLEY
HUMAN RESOURCES
Natalie and Kelley are the backbone of our human resources team, providing unparalleled service to our organization for over 15 years. Their commitment to excellence and dedication to our employees have made them an invaluable asset to our team. As human resources professionals, Natalie and Kelley are responsible for managing a variety of critical functions, including recruitment, employee relations, compensation and benefits, and compliance. Their expertise in these areas, combined with their unwavering commitment to our team members, has helped us build a positive and supportive workplace culture that fosters growth, development, and success. We are honored to have Natalie and Kelley on our team and grateful for their continued contributions to our organization. Their dedication to our employees and commitment to our mission are a true testament to their professionalism and expertise.
At S.K.I. Investigations, we understand that our people are our greatest asset. With Natalie and Kelley leading our human resources team, we can rest assured that we have the best possible support for our employees. We look forward to their continued leadership and contributions to our organization.
✉
CATHERINE OLEN
SPECIAL INVESTIGATIVE UNIT LIASON
Catherine is an accomplished SIU investigator, holding an All Lines Adjuster license and a Board Accredited Investigator designation in Florida. With over 25 years of experience in the insurance investigations industry, Catherine brings a wealth of knowledge and expertise to S.K.I. Investigations.
As an SIU liaison, Catherine plays a critical role in expanding our services to better serve the SIU community. Catherine’s extensive experience in insurance investigations, combined with her expertise in SIU investigations, makes her a valuable asset to our team. Her knowledge of the industry and understanding of the complexities of SIU investigations allow her to provide our clients with valuable insights and guidance. At S.K.I. Investigations, we are committed to providing our clients with the highest level of service. Catherine’s role as an SIU liaison is critical to our ability to deliver on that commitment. We are thrilled to have Catherine as a member of our team.
✉
Cindi Thompson
INVESTIGATIVE SUPPORT SPECIALIST
Cindi is an experienced professional with a proven track record in lifestyle and medical canvasses and national background investigations. With her extensive experience in these areas, she brings a wealth of knowledge and expertise to our organization. Cindi’s expertise in conducting thorough and accurate lifestyle and medical canvasses is critical to our success in providing our clients with comprehensive investigative services. Her attention to detail and commitment to excellence ensure that every aspect of our investigations is handled with the utmost care and precision. In addition to her expertise in lifestyle and medical canvasses, Cindi is also highly skilled in conducting national background investigations. Her in-depth knowledge of the latest investigative techniques and technologies enables us to provide our clients with accurate and reliable information that is essential for making informed decisions. As a key member of our team, Cindi is committed to providing our clients with the highest level of service and professionalism. Her focus and dedication to her work are a true testament to her expertise and commitment to excellence. We are fortunate to have Cindi on our team and grateful for her continued contributions to our organization. Her national experience and attention to detail make her an invaluable asset to our company, and we look forward to her continued success as a member of our team.
✉
TERRY THOMPSON
SALES AMBASSADOR RIP
We mourn the loss of our dear colleague, Terry Thompson, who passed away on December 3, 2020. Terry will always hold a special place in our hearts and will be deeply missed. He was a remarkable individual who touched the lives of many during his time with us. Terry was an invaluable member of the S.K.I. family, and his contributions to our team will not be forgotten. We extend our deepest sympathies to his family, friends, and loved ones during this difficult time. Rest in peace, Paul Terry Thompson. You will always be remembered as an amazing human being and a cherished member of our family.
THE S.K.I. FAMILY
EMPLOYMENT OPPORTUNITIES
S.K.I. Investigations is a Nationwide leader in insurance related investigations, and are always looking for talented individuals to add to our national team. We offer many exciting work opportunities within a dynamic, challenging, and rewarding environment.
See below for past and current openings:
• Surveillance Investigators (Full and Part Time Employees)
– Florida – Georgia – Texas – Tennessee – Kentucky – South Carolina – North Carolina
• Surveillance Investigative Partners
– Nationwide
• SIU Investigators
– Nationwide
To apply for any position please send resume via email to [email protected].
Disclaimer: It is the policy of S.K.I. Investigations to comply with all equal employment opportunity laws and regulations. Qualified employees and applicants for employment are considered for all positions without regard to race, religion, sex, national origin, age, marital status, and veteran status, the presence of a non-related disability or any other legally protected status.
The objective of S.K.I. Investigations is to obtain individuals qualified and/or trainable for a position by virtue of job-related standards of education, training and experience. All decisions on employment and promotion are based upon an individual’s qualifications with reference to the skills and abilities of the position for which the individual is being considered. Positive action shall be taken to ensure the fulfillment of this policy.